MSI Ofttimes Asked Questions

My Health Carte du jour is lost/stolen. How practise I get a new one?

Contact MSI Registration and Enquiry Department by phone at
902-496-7008 or 1-800-563-8880 (toll gratis in Canada).

The charge to replace a lost or stolen card is $10.00.

Does my card need to be renewed?

Yes. Nova Scotia Health Cards take a four-year term.

The expiry date is in relation to the duration of the card and not necessarily to the eligibility status of the individual. Renewal notices will be mailed three months prior to the expiry date. There is no charge to renew your card.

Why do Health Cards expire?

Health Cards elapse to keep Nova Scotia residents' Wellness Card information up-to-date.

How practise I cancel a Health Bill of fare?

Contact MSI Registration and Enquiry Department past phone at
902-496-7008 or 1-800-563-8880 (toll free in Canada).

Yous may also email your change to MSI@medavie.ca.

How can I become an organ and/or tissue donor?

Organ and Tissue Donation also as opt out decisions are recorded on your Health Card.

For more information telephone call MSI Registration and Inquiry Department at 902-496-7008 or 1-800-563-8880 (price costless in Canada) or visit Organ and tissue donation webpage.

Do I need to bring my health card each time I seek medical attention?

Yes. Please carry your signed Nova Scotia Health Card with you at all times. You must present it to the physician and/or hospital each time y'all need insured hospital or physician services.

A valid wellness carte contains information needed past hospitals and physicians.

How do I inform MSI of a changed address

Information technology is in your best interest to ensure that MSI has your most up-to-date contact information and mailing address. You can notify MSI of your change of address online, via the Regime Online Services Website.

Or contact MSI by phone or email:

Telephone: 902-496-7008 or toll gratis 1-800-563-8880 in Canada
Phone hours: Monday through Fri – eight:00 a.k. to five:00p.chiliad.

Mailing address: PO Box 500, Halifax NS B3J 2S1
Location address: 230 Brownlow Artery, Dartmouth NS
E-mail address: MSI@medavie.ca

How can I get a Nova Scotia Wellness Card for my newborn?

Often the infirmary will assign a Nova Scotia Health Card number to a newborn but the number is non active until MSI has been notified of the nascency. New parents now have the selection to apply to activate their newborn's Nova Scotia Health Card number when they register their baby's nascence. This service is bachelor at electronic kiosks located in each of the regional hospitals and the IWK. If a new parent consents to this service, the necessary data will exist sent straight to Medavie Blue Cross on their behalf. The Health Menu volition be mailed out to the accost provided within 10 business days.

If you choose not to employ at the kiosk, a form will be provided to yous at the hospital or you tin contact MSI at 902-496-7008 or one-800-563-8880 (toll free in Canada) to register your newborn.

I am new to Nova Scotia. How do I register for a Health Card?

To register for a Health Bill of fare in Nova Scotia, yous must call the MSI Registration and Enquiry Department at 902-496-7008 or 1-800-563-8880 (price-free in Canada), to start the application process. Blank applications are not available.

Am I eligible for MSI if I travel outside the country?

If you are travelling outside Canada for a short menstruation of time MSI will provide coverage for emergency medical services only, in accordance with the Nova Scotia rates. The Children's Oral Health Program, Seniors' Pharmacare, and Family Pharmacare Programs are non insured outside of the province.

Travel insurance is strongly recommended.

If you lot program to leave Nova Scotia for an extended period, please contact MSI Registration and Enquiry before you exit, so your eligibility can be clarified and the extent of coverage adamant. You can reach them past phone at 902-496-7008 or 1-800-563-8880 (cost complimentary in Canada).

What is my coverage when travelling inside Canada?

All provinces except Quebec have signed an Interprovincial Billing Understanding. If you evidence your current provincial Health Bill of fare to the provider for medically necessary insured services the claims volition exist paid by the host province. They will be reimbursed by the home province.

If you lot are required to pay the attending medico delight submit your receipt to MSI for consideration. If you have any questions please telephone call the MSI Registration and Enquiry Department at 902-496-7008 or 1-800-563-8880 (price free in Canada).

How long after I apply for MSI must I stay in Nova Scotia earlier I can travel?

If you accept moved to Nova Scotia from outside Canada, you must reside in Nova Scotia for 90 days before you take a brusk absence (under 183 Days) – or 183 days if you want to take an extended absence.

How long will MSI provide coverage during an extended absenteeism?

If yous are a student, you will be provided coverage as long as yous maintain full-fourth dimension pupil status.

If yous are away on a contract (piece of work or volunteer) exterior Canada, you are eligible for coverage if your contract is for less than 24 months. Y'all must live in Nova Scotia for 183 days before yous are eligible for coverage nether another contract.

If you are working in another Canadian province for more than 12 months, you should contact that province for coverage. In that location is an Eligibility and Portability Understanding with all the provinces and territories.

If you are on vacation, you will have continuous coverage if you are leaving Nova Scotia for upwardly to seven months. Residents are entitled to a 12 month absence once every half-dozen years.

If yous are going on holiday, for over half dozen months - but less than 12 months, you volition be entitled to extended absence afterward adhering to the 183 twenty-four hour period ruling for five consecutive years.

If I become to school outside of Nova Scotia am I still covered?

If you are attending an educational institution on a full-time basis, you would have continuous coverage. Documentation from the educational establishment indicating full-fourth dimension condition is required.

If I must be away from Nova Scotia because of my job, am I still eligible for MSI coverage?

If your task requires you to get out Nova Scotia frequently (not physically present for a minimum of 183 days), merely Nova Scotia is your permanent dwelling, yous may still exist eligible for coverage.

Contact theMSI Registration and Enquiry Department at 902-496-7008 or i-800-563-8880 (price gratuitous in Canada).

How practice I remove the sexual practice designation from the forepart of my wellness carte?

Nova Scotia residents take the option to remove the sex designation (M/F) from the front of their wellness card. There is no fee for this service.

If you choose to remove your sex activity designation from the front end of your card, you will yet be able to access insured doctor and hospital services.

To request removal of your sex designation from the front end of your wellness bill of fare, or if you have questions, call MSI Registration and Inquiry at 902-496-7008 or 1-800-563-8880 (toll free in Canada).